Refund policy
Echo Entries LLC: Refund, Return & Reprint Policy
Custom, made-to-order items
Every custom item we sell (shirts, hoodies, hats, aprons, scrubs, lab coats, safety gear, bags and other logo or printed items) is made to order just for you. Because of the nature of custom made-to-order apparel, we do not offer refunds or exchanges, including for size or color choice or a change of mind. Please check sizing information and your mockup carefully before ordering.
30-day reprint guarantee
We stand behind the quality of our printing. If your custom item:
- arrives damaged,
- has a manufacturing defect, or
- has a print-quality or adhesion problem (for example, the print is peeling, cracked or misprinted),
contact us within 30 days of receiving your order and we will reprint it for free. Please email echoeentries@gmail.com with your order number, a short description of the problem and clear photos of the item and the print.
We can't offer a reprint for problems caused by a low-quality or low-resolution artwork file you supplied. We review files and send a mockup before printing to help prevent this.
If you'd prefer a refund instead of a reprint for a print-quality problem, let us know. Refunds for print-quality problems are reviewed case by case and must be approved.
Lost packages
If tracking shows your package was lost in transit and it was not returned to us, contact us and we'll send a free reprint.
Incorrect or undeliverable addresses
Please double-check your shipping address before placing your order; you'll receive an order confirmation email with your details. If a package is returned as undeliverable because of an incorrect or incomplete address, it goes back to our production facility and is held for 30 days. After that it can't be recovered. If the address you provided was incorrect or incomplete, you pay for the replacement order and reshipping. Contact us and we'll help you place the new order.
Cancellations and changes
Contact us as soon as possible if you need to cancel. We can cancel an order only before it goes into production. Once an order is in production, packed or shipped, it can't be canceled. Designs can't be changed after an order is placed. If a cancellation is accepted, we'll refund your payment.
Ready-to-wear brand items
Some ready-to-wear items in our store (such as work boots, socks, shorts and pants, stethoscopes, clogs, fire blankets and first aid kits) ship directly from the brand that makes them. Return eligibility for these items varies by brand, so please contact us at echoeentries@gmail.com or 520-302-3256 before returning anything or if you have questions. We'll give you the right instructions.
Other ready-to-wear items (nurse keychains, nurse makeup bag, nurse waist bag, nurse caps, knee pads, construction helmet and reflective vest) come from other suppliers, and return eligibility varies by supplier. Please contact us at echoeentries@gmail.com or 520-302-3256 before returning anything or if you have questions.
Refunds
Approved refunds go back to your original payment method. If you haven't received an approved refund within 7 business days:
- Check your bank account again.
- Contact your credit card company; it may take some time before the refund is officially posted.
- Contact your bank; there is often some processing time before a refund is posted.
If you've done all of this and still haven't received your refund, contact us at echoeentries@gmail.com.
Contact
Echo Entries LLC · P.O. Box 305, Cortaro, AZ 85652 · 520-302-3256 · echoeentries@gmail.com
Please don't mail items to our P.O. Box without contacting us first.